| Frequently Asked Questions. |
| Q. |
What time is check-in and check out? |
| A. |
Check-in is after 2pm, check-out is until 11am. |
| Q. |
Can I use a credit card? |
| A. |
Yes. We accept Visa, Master, Amex and Diners Club. |
| Q. |
Do you have non-smoking rooms? |
| A. |
Yes. All of guest rooms, the lobby, banquet rooms and the restaurant are
non-smoking.
There is a smoking area on 2nd floor called "COM-PASS" where
you can have many facilities like library, lecture room, kithen and bar
with counter.
|
| Q. |
How late is the hotel open for check-in? Is there a curfew? |
| A. |
The hotel is open 24hrs. However, notice for late check-in and early check-out
is required. |
| Q. |
Is the room charge per person or per room? |
| A. |
The room charge is per room. (Room Charge) |
| Q. |
Is the bathroom private or shared? |
| A. |
Every room has a private bathroom equipped with a shower, a tub, a sink
and a toilet. |
| Q. |
Is there a parking lot? If there is, how much does it cost?
|
| A. |
Yes. There is a parking lot located beside the hotel at a rate of 1,100yen
per night.(The rate is 1,050yen Until March 2008) |
| Q. |
Can I use the Internet? |
| A. |
Yes. We have 2 computers with free Internet access in the lobby.
|
| Q. |
How can I get to the hotel? |
| A. |
It is a 3 min.-walk from the Marutamachi subway station, exit No.2.
It is on the west side of the old imperial palace (Gosho) facing Karasuma
street.
Access from airports, Kyoto station (Access) |
| Q. |
Is there a restaurant in the hotel? |
| A. |
Yes. A cafe restaurant with an open-deck "Fermata" is located on the 1st floor, overlooking the lush greenery of the old imperial palace. It is open from 7:00am to 10:00pm. |
| Q. |
Do the room charges include breakfast? |
| A. |
No. The charges only cover the rooms.
The restaurant " Fermata" serves buffet style breakfast from
7:00am to 10:00am. Arrangements for breakfast coupon can be made preferably
at the time of making a reservation, or at the front desk upon check-in
for an additional charge of 1,050yen per day/per person.
(The breakfast coupon charge will change to 1,100yen starting April 1st, 2008.
Breakfast without reservation will be 1,200yen.)
|
| Q. |
Can I send my luggage to and from the hotel ? |
| A. |
We can keep your luggage at the front desk until you check-in. Please make
sure to write your name and check-in date clearly on the surface. However,
the service for sending luggage from the hotel is only possible for domestic
addresses.
|